Managed support

So what happens once your server(s) network and workstations are all correctly configured and humming along happily. How long before your anti-virus software fails to update or its licence expires, your backup system fails, your e-mail server gives up the ghost, a user downloads a virus from the internet, or yet another security flaw is found in Microsoft Windows.

If you don’t have dedicated IT support staff, or the staff that you do have are over-stretched fighting off spam or sorting user problems, it’s not long before system performance starts degrading, networks slow and user productivity suffers. Even more worrying, if your backup procedures aren’t adequate or correctly adhered to, your entire business is at risk. Just picture what would happen if you lost all your client contact details, your accounting system data, your stock control and sales records or all those e-mails still sitting in your Inbox. How long would it take to re-input all that information, even assuming that you had the original paper source documents close at hand?

To protect you from these nightmare scenarios, we offer a fully managed support service. Once your systems are brought up to scratch using our Ad-Hoc services, we thereafter take responsibility for keeping your systems running at peak performance. We agree with you exactly the areas for which we are responsible, and then schedule regular maintenance and monitoring tasks, keeping your systems secure, up-to-date and operating at peak efficiency. Regular reviews ensure that your systems grow in a cost-effective, efficient manner, reflecting changes in our client’s business needs.

Depending on the exact hardware/software configuration, most of this support can be carried out remotely, but our standard prices cover a minimum of half a day’s on-site support per month, at a cost starting from as little as £250.00 per month.


Benefits of the managed support service include:

• System downtime is minimised, increasing user productivity.
• System security is maintained preventing damage from malicious hackers and viruses.
• Fixed price maintenance allows accurate budgeting for IT support costs.
• Preferential response times for problems requiring on-site support.
• Reduced daily rates for additional support necessitated by system growth/reconfiguration.
• Regular reviews and IT consultancy. Monitored backup regimen and disaster recovery planning.
• Peace of mind.